Call us 404-458-7105
Store Policies

Customer Service
Payment Methods
Shipping Methods
Return Policy

Customer Service:


Our Customer Service Department is open Monday through Friday 10am- 7pm and Saturday 12- 5pm. You will be greeted by a live customer service representative and have the opportunity to inquire about our products, place telephone orders, or just call to touch base about your experience with us!
We want you to be satisfied and are here to provide you customer service whenever you need it.  Please feel free to contact us at anytime. 

Mailing Address:
Envision Lace Wigs, LLC
P.O. Box 1413
Fayetteville, Georgia 30214

Hours of Operation:
Monday- Friday 10am-6pm
Saturday 12-5 pm
Appointments available for other times upon request.

Contact Customer Service:


Email:  Info@envisionlacewigs.com

Telephone number: 770-719-0285; 404-895-6772
Fax: 770-719-3114
Hours of Operation:  Eastern Time Zone
Monday- Friday 10am-6pm, Saturday 12-5 pm



Payment Methods:


Our secure payment gateway and shopping cart allows you to feel safe while paying for your order using any major credit card or debit card. 
However, if you prefer to make your credit card payment over the telephone, you may reach a customer service rep by dialing Telephone number- 404-895-6772 during business hours.

We accept the following payment methods below for United States buyers:

  • All Major Credit Cards
    - American Express
    - Discover
    - Visa
    - MasterCard
  • All Debit Cards with the MasterCard or Visa Logo
  • Paypal
  • Money Orders
  • US Cashiers Check
  • Money Gram
  • Bank Wire Transfer from Major Us Banks

Payment Methods for International Buyers:  
International buyers may via  Money Gram or  Bank Wire Transfer.

Money Gram and Western Union Payment Information:

Send Your Money Gram Payment as follows:  

  • Send To Name:  Envision Lace Wigs, LLC
  • Address:  P.O. Box 1413, Fayetteville, GA 30214
  • Telephone Number: 404-895-6772


Mailing in Payments:

If you are paying via Money Order or Cashiers Check, please include your order number, name and shipping address with your payment.  Once received, your order will be processed.  Payments should be made out to Envision Lace Wigs, LLC.

Mailing Address:

Envision Lace Wigs, LLC
P.O. Box 1413
Fayetteville, Georgia 30214

Layaway Plans:
We are proud to announce our  layaway plan which consist of placing a 25% down to submit the order, making another 25% payment within 14 days and the final 50% payment within a 30 day period. Please call us to begin the layaway order.


Return Policy:



Our mission is to provide you high quality products with superior craftsmanship and premium hair.
We inspect all wigs prior to shipping to ensure that they meet your specification and our high standards.

Due to sanitary reasons, we do not accept returns or give exchanges for wigs that have been worn, styled, cut of lace or hair, products applied such as glue or hair products, etcIf for whatever reason you are not satisfied with your unit, you can send it back for an exchange of an In-Stock unit or a Custom unit that is made to fit your specifications.    A restocking fee may apply, depending on the circumstances of the return. Please contact our customer service department for assistance with any questions in regards to exchanges or returns. Hair products such as glue, tape, etc are not returnable. 

Wigs that have been altered in any fashion are non refundable.
A wig is non-refundable if any of the following has occurred:
Lace has been cut or ripped.
Adhesive has been applied to the wig
Hair Color, Dye or Spray has been applied to the wig
Wig has been washed or hair has been sprayed with any product
Original packaging of wig has been destroyed.  
Original curl or wave pattern on the wig has been separated or fingered. . 
All returns will be issued a store credit or an exchange for an item of similar value.


Shipping and Delivery Time: 



Shipping Method:
We ship all United States and International orders via USPS Express mail or Fedex.  APO and PO Box address must ship via the U.S. Postal Service.

Shipping Cost:

United States Priority Mail      

$1 - $30 = $7.95 $31 - $60 = $11.95 $61 - $100 = $15.95      

United States Express Mail     
1 - 2 days     $39.95        
   
Global Priority     
Europe, Canada, Carribbean- delivery within 5 business days.
$39.95

  • Shipping and Delivery Time Frame: All orders received prior to 4 pm Eastern Standard Time are shipped the same business day.